Terms of Service & Privacy Policy

Last updated: [July, 2021]

Thank you for choosing our in-room massage service. To ensure a safe, professional, and comfortable experience, please review the following terms and our privacy policy.

1. Booking & Payment

  • All sessions require advance booking via our official reservation form.
  • Full payment is required prior to the start of the session.
  • A late-night surcharge will apply for sessions ending after midnight (¥2,000~).
  • Cancellation fees may apply depending on the timing of cancellation (please inquire for details).

2. Therapist Arrival & Access

  • The hotel front desk will notify you when your therapist arrives.
  • Please meet the therapist in the lobby and escort them to your room.

3. Service Conditions

  • Treatments are available to guests aged 18 and older.
  • Female therapists are available exclusively for couple or pair bookings.
  • Please communicate any preferences (e.g. pressure, areas of focus) before or during the session.

4. Code of Conduct

To maintain a safe and respectful environment, the following actions are strictly prohibited:

  • Requests of a sexual nature
  • Exposure of private parts or self-touching
  • Attempts to touch the therapist
  • Inappropriate language or behavior
  • Photography or video recording during the session

Any such behavior will result in immediate termination of the session, and the therapist will leave the premises. No refund will be issued.

5. Privacy Policy

We are committed to protecting your privacy and personal information.
When booking or contacting us, we may collect the following:

  • Full name, contact details, hotel name and room number
  • Preferences or relevant health conditions

Your information is used solely to manage bookings and provide services. We never sell or share your personal information with third parties unless required by law.

We handle all information with strict confidentiality and appropriate security measures.

You may contact us anytime to access, correct, or delete your data:
📧 [inroom@colerecare.com]

6. Changes to Terms & Policy

These terms and privacy policy are subject to change without notice. The latest version will always be available on our website.